While technology allows us to accomplish so many things more quick and conveniently than ever before, we forget that quick and convenient isn’t always better when it comes to customer service.
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Fri Feb 24, 2017
Thu Feb 23, 2017
If you are sick of suffering from foot-in-mouth disease, or otherwise known as completely messing up, you first need to understand what’s causing this bad behavior. Sylvia Lafair’s advice can help.
Wed Feb 22, 2017
Congratulations on the new sales job! Even if it isn’t your first job in the field, you may feel a bit anxious.
Tue Feb 21, 2017
Even if you’re a veteran of the trade-show circuit, standing out among competing vendors can be tricky, especially at the larger shows.
Mon Feb 20, 2017
It never ceases to amaze me how many people still ask me, “What’s the best way to close a sale?” Other than cold calling and finding the pain, this is one of the biggest misconceptions in sales.
Fri Feb 17, 2017
In most customer service cases, clients may as well be interacting with machines. So, what can salesmen learn from popular tech support tools about the service they give?
Thu Feb 16, 2017
To keep sales momentum alive, you need to provide value on every interaction — even a quick follow-up call. That means you need to rethink your entire callback strategy. Here are three approaches that have worked for me:
Wed Feb 15, 2017
If you aren’t happy with the results of recent pitches, consider switching up the narrative. That’s the advice from Bob Apollo, which he shares in a post for CustomerThink.com.
Tue Feb 14, 2017
Piquing a prospect’s curiosity could catch you the sale, but do you know how to use the “curiosity gap?” If not, you may want to keep reading to learn how certain techniques can intrigue prospects just enough to boost their engagement.