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The Single Most Important (and Often Forgotten) Part of Customer Service

Fri Feb 24, 2017

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While technology allows us to accomplish so many things more quick and conveniently than ever before, we forget that quick and convenient isn’t always better when it comes to customer service.

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Do You Need to Cure Your ‘Foot in Mouth’ Disease?

Thu Feb 23, 2017

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If you are sick of suffering from foot-in-mouth disease, or otherwise known as completely messing up, you first need to understand what’s causing this bad behavior. Sylvia Lafair’s advice can help.

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New Sales Job? Tips To Get Started!

Wed Feb 22, 2017

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Congratulations on the new sales job! Even if it isn’t your first job in the field, you may feel a bit anxious.

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Stand Out at the Next Trade Show

Tue Feb 21, 2017

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Even if you’re a veteran of the trade-show circuit, standing out among competing vendors can be tricky, especially at the larger shows.

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Really, “close” the sale? Eh, no Sparky. It’s “earn” the sale.

Mon Feb 20, 2017

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It never ceases to amaze me how many people still ask me, “What’s the best way to close a sale?” Other than cold calling and finding the pain, this is one of the biggest misconceptions in sales.

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3 Tech Support Tools that Hold the Keys to Customer Service

Fri Feb 17, 2017

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In most customer service cases, clients may as well be interacting with machines. So, what can salesmen learn from popular tech support tools about the service they give?

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3 Sales Follow-Up Strategies to Replace “Touching Base”

Thu Feb 16, 2017

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To keep sales momentum alive, you need to provide value on every interaction — even a quick follow-up call. That means you need to rethink your entire callback strategy. Here are three approaches that have worked for me:

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Shake Up the Structure of Your Next Sales Pitch

Wed Feb 15, 2017

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If you aren’t happy with the results of recent pitches, consider switching up the narrative. That’s the advice from Bob Apollo, which he shares in a post for CustomerThink.com.

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How to Use the “Curiosity Gap” To Make the Sale

Tue Feb 14, 2017

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Piquing a prospect’s curiosity could catch you the sale, but do you know how to use the “curiosity gap?” If not, you may want to keep reading to learn how certain techniques can intrigue prospects just enough to boost their engagement.

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