Tag Archives: Attitude/Mindset

The Keys to Successful Telesales

Fri Oct 20, 2017

0 Comments

When people hear telesales, they often associate it with negative qualities such as pushiness, inconsiderateness, rudeness, and just altogether tiresome. Here’s how to break the mold.

Continue reading...

Challenging What You Think You Know to Succeed in CX

Fri Oct 13, 2017

0 Comments

The problem with attempting to improve the customer service we give is that we overlook the fact that successful change is accompanied by a new mindset.

Continue reading...

Steps to Inspire Loyalty Through Creative Customer Service

Fri Sep 1, 2017

0 Comments

Following your company’s customer service policy is good, but the bare minimum is not how you wow your clients and develop loyal customer relationships.

Continue reading...

In Sales, Your Purpose Determines Your Success

Fri Aug 25, 2017

0 Comments

Salespeople with a “noble sales purpose” are more successful than those who only have money on their minds.

Continue reading...

5 Easy Ways to Verbally Express Empathy

Fri Aug 18, 2017

0 Comments

Here are a few simple ways to communicate that you truly care about and understand your clients and their feelings.

Continue reading...

3 Tips for Intelligent Risk-Taking

Fri Aug 11, 2017

0 Comments

Risks are often something that is associated with reckless behavior, but maybe risk-taking is just viewed negatively because the general consensus is that it’s safer to remain in one’s comfort zone.

Continue reading...

The Customer Service Opportunity Behind When Things Go Wrong

Fri Aug 4, 2017

0 Comments

Instead to viewing when things go wrong as just a problem and beating ourselves up about it, we need to see it as what it truly is: an opportunity.

Continue reading...

The Significant Benefits of Tailoring Your Customer Service Mindset

Fri Jul 7, 2017

0 Comments

The fact is, a negative mindset and attitude can stop any progressive customer service plan in its tracks. Here is what you need to do to keep yourself and your employees on the right mental track.

Continue reading...
Quantcast
Quantcast