Tag Archives: Attitude/Mindset

5 Easy Ways to Verbally Express Empathy

Fri Aug 18, 2017

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Here are a few simple ways to communicate that you truly care about and understand your clients and their feelings.

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3 Tips for Intelligent Risk-Taking

Fri Aug 11, 2017

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Risks are often something that is associated with reckless behavior, but maybe risk-taking is just viewed negatively because the general consensus is that it’s safer to remain in one’s comfort zone.

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The Customer Service Opportunity Behind When Things Go Wrong

Fri Aug 4, 2017

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Instead to viewing when things go wrong as just a problem and beating ourselves up about it, we need to see it as what it truly is: an opportunity.

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The Significant Benefits of Tailoring Your Customer Service Mindset

Fri Jul 7, 2017

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The fact is, a negative mindset and attitude can stop any progressive customer service plan in its tracks. Here is what you need to do to keep yourself and your employees on the right mental track.

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