Tag Archives: b2b client service

Strong Customer Service is Built on Solid Foundations

Fri Jun 23, 2017

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Sometimes, the service we give our clients isn’t as effective as we’d prefer, not because of random coincidence, but because our foundation is weak.

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Are Your Customer Service Emails Worth Your Client’s Time?

Fri Jun 9, 2017

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Want to be sure your clients respond to your customer service emails? Here are a few tips.

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3 Types of Unsuccessful Customer Service Salespeople

Fri May 19, 2017

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NPCs (non-player characters) are an obnoxious part of video games. They are stationary beings who repeat the same few lines over and over again no matter how many times you or anyone else approaches them. Don’t be that way to your customers.

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The 4 Steps to Handling Angry Clients

Fri May 12, 2017

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You pick up the phone and on the other end is a screaming client. What do you do?

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4 Steps to Handling a Bad Customer Service Situation

Fri Mar 31, 2017

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When things go wrong and your client’s faith in you is on the line, what do you need to do to earn it back?

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4 Customer Service Trends Your Clients Expect from You

Fri Mar 24, 2017

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Is your customer service keeping up with the trends that have become the norm in your clients’ minds?

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The Latest Sales Skill: Vulnerability

Fri Feb 10, 2017

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Vulnerability is the best way to reveal yourself as a real person to your clients instead of some sales-driven machine, but how do you confidently show it?

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Do You Unknowingly Give Crappy Customer Service?

Fri Feb 3, 2017

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cold-call

Here are four warning signs that your customer service isn’t as good as you think it is.

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What We Can Learn From Kids About Customer Service

Fri Dec 16, 2016

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service

Providing your clients with good customer service is very similar to keeping your kids happy.

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