Tag Archives: b2b customer service

4 Quick Tips to Conquer the Realm of B-to-B Customer Service

Fri Apr 14, 2017

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Giving exceptional customer service in the B-to-B industry is exceedingly more complicated than traditional business to customer service. How do you prepare for the treacherous road ahead?

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How to Avoid 4 Common Customer Service Mistakes

Fri Apr 7, 2017

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In an age when everyone seems to have their own list of customer service “dos,” sometimes it’s just easier to remember the big “don’ts.”

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4 Steps to Handling a Bad Customer Service Situation

Fri Mar 31, 2017

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When things go wrong and your client’s faith in you is on the line, what do you need to do to earn it back?

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4 Customer Service Trends Your Clients Expect from You

Fri Mar 24, 2017

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Is your customer service keeping up with the trends that have become the norm in your clients’ minds?

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3 Ways to Gain Feedback From Your Clients that are Better than Surveys

Fri Mar 17, 2017

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Online surveys are concerningly limited when it comes to the amount of feedback a client can supply. So, what are better ways to ask for feedback?

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3 Easy Ways to Show Off Your Loyalty to Your Customers

Fri Mar 10, 2017

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Some salespeople get so carried away with the importance of that first sale to new clients that they forget what their end goal should be: turning that potential client into a long-term client.

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The Single Most Important (and Often Forgotten) Part of Customer Service

Fri Feb 24, 2017

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While technology allows us to accomplish so many things more quick and conveniently than ever before, we forget that quick and convenient isn’t always better when it comes to customer service.

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3 Tech Support Tools that Hold the Keys to Customer Service

Fri Feb 17, 2017

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In most customer service cases, clients may as well be interacting with machines. So, what can salesmen learn from popular tech support tools about the service they give?

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The Shockingly Simple Reason Why 68% of Clients Leave

Fri Jan 6, 2017

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Customer satisfaction is truly the make or break of companies. So, it’s time to ask yourself, is yours as good as you thought?

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