Tag Archives: b2b customer service

Strong Customer Service is Built on Solid Foundations

Fri Jun 23, 2017

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Sometimes, the service we give our clients isn’t as effective as we’d prefer, not because of random coincidence, but because our foundation is weak.

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Inspiring Client Loyalty 101

Fri Jun 16, 2017

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Sometimes we fail to realize that the clients we have managed to retain aren’t necessarily loyal to us. Here’s how to ensure that they are.

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Are Your Customer Service Emails Worth Your Client’s Time?

Fri Jun 9, 2017

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Want to be sure your clients respond to your customer service emails? Here are a few tips.

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Make Your Customer Service Memorable With These Tips

Tue May 30, 2017

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What words would you use to describe your customer service? Does the word “unforgettable” come to mind? If not, you may be missing a major opportunity to strengthen relationships.

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3 Types of Unsuccessful Customer Service Salespeople

Fri May 19, 2017

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NPCs (non-player characters) are an obnoxious part of video games. They are stationary beings who repeat the same few lines over and over again no matter how many times you or anyone else approaches them. Don’t be that way to your customers.

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The 4 Steps to Handling Angry Clients

Fri May 12, 2017

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You pick up the phone and on the other end is a screaming client. What do you do?

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4 Quick Tips to Conquer the Realm of B-to-B Customer Service

Fri Apr 14, 2017

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Giving exceptional customer service in the B-to-B industry is exceedingly more complicated than traditional business to customer service. How do you prepare for the treacherous road ahead?

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How to Avoid 4 Common Customer Service Mistakes

Fri Apr 7, 2017

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In an age when everyone seems to have their own list of customer service “dos,” sometimes it’s just easier to remember the big “don’ts.”

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4 Steps to Handling a Bad Customer Service Situation

Fri Mar 31, 2017

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When things go wrong and your client’s faith in you is on the line, what do you need to do to earn it back?

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