Giving exceptional customer service in the B-to-B industry is exceedingly more complicated than traditional business to customer service. How do you prepare for the treacherous road ahead?
Tag Archives: b2b customer service
Fri Apr 14, 2017
Fri Apr 7, 2017
In an age when everyone seems to have their own list of customer service “dos,” sometimes it’s just easier to remember the big “don’ts.”
Fri Mar 31, 2017
When things go wrong and your client’s faith in you is on the line, what do you need to do to earn it back?
Fri Mar 24, 2017
Is your customer service keeping up with the trends that have become the norm in your clients’ minds?
Fri Mar 17, 2017
Online surveys are concerningly limited when it comes to the amount of feedback a client can supply. So, what are better ways to ask for feedback?
Fri Mar 10, 2017
Some salespeople get so carried away with the importance of that first sale to new clients that they forget what their end goal should be: turning that potential client into a long-term client.
Fri Feb 24, 2017
While technology allows us to accomplish so many things more quick and conveniently than ever before, we forget that quick and convenient isn’t always better when it comes to customer service.
Fri Feb 17, 2017
In most customer service cases, clients may as well be interacting with machines. So, what can salesmen learn from popular tech support tools about the service they give?
Fri Jan 6, 2017
Customer satisfaction is truly the make or break of companies. So, it’s time to ask yourself, is yours as good as you thought?