Tag Archives: client relations

The Customer Service Opportunity Behind When Things Go Wrong

Fri Aug 4, 2017

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Instead to viewing when things go wrong as just a problem and beating ourselves up about it, we need to see it as what it truly is: an opportunity.

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Social Media: The Promised Land of Customer Feedback

Fri Jul 21, 2017

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Customer feedback can be difficult to receive. Luckily there exist magical places where people seem to do nothing but express their opinions, and in excruciating detail.

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The 3 Keys to Engaging Client Outreach

Fri Jun 30, 2017

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Unsuccessful client outreach attempts can be extremely disheartening. What can you do to inspire better communication between you and your clients?

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Strong Customer Service is Built on Solid Foundations

Fri Jun 23, 2017

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Sometimes, the service we give our clients isn’t as effective as we’d prefer, not because of random coincidence, but because our foundation is weak.

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Your Clients Want More Digitized Customer Service Options

Fri Jun 2, 2017

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Most of your competitors are selling very similar if not the same products or services you are. So, what’s the deciding factor? Your customer service.

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Customer Service Traits You Need to Inspire Client Loyalty

Fri May 26, 2017

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After you make your sale, you’re the one responsible for ensuring your clients remain loyal to you and your business. Are you representing your business well?

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The 4 Steps to Handling Angry Clients

Fri May 12, 2017

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You pick up the phone and on the other end is a screaming client. What do you do?

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Is Your Customer Service Building Client Relationships? (Hint: Most Likely Not)

Fri May 5, 2017

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Before you go justifying your service, ask yourself this one question: what do you expect from your clients when it comes to customer service?

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Digital vs. Human Customer Service: Who is the Victor?

Fri Apr 21, 2017

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We live in a digital age, there’s no denying that, but it still seems as if every customer service article you read is telling you to keep your service humanized. Which should you use?

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