Tag Archives: Client Relationships

Digital vs. Human Customer Service: Who is the Victor?

Fri Apr 21, 2017

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We live in a digital age, there’s no denying that, but it still seems as if every customer service article you read is telling you to keep your service humanized. Which should you use?

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Difficult Clients: How to Keep Your Cool

Tue Apr 11, 2017

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At some point in your sales career, you are going to have at least one difficult client. Whether he or she is in the right or wrong, you still need to handle the client professionally. This can certainly be tough, especially in the event things get heated.

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4 Steps to Handling a Bad Customer Service Situation

Fri Mar 31, 2017

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When things go wrong and your client’s faith in you is on the line, what do you need to do to earn it back?

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4 Customer Service Trends Your Clients Expect from You

Fri Mar 24, 2017

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Is your customer service keeping up with the trends that have become the norm in your clients’ minds?

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What are the Layers of Your Customer Service Cake?

Fri Mar 3, 2017

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Customer service is a complex, layered part of business, much like a cake.

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3 Tech Support Tools that Hold the Keys to Customer Service

Fri Feb 17, 2017

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In most customer service cases, clients may as well be interacting with machines. So, what can salesmen learn from popular tech support tools about the service they give?

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Do You Unknowingly Give Crappy Customer Service?

Fri Feb 3, 2017

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cold-call

Here are four warning signs that your customer service isn’t as good as you think it is.

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How to Turn a Potential Client into a Long-Term Client

Fri Jan 27, 2017

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As we speak, methods to improve the client experience are being updated and put into action. To keep up with your competition, you need to be looking for ways to consistently improve your service skills.

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Ask and You Will Receive (Valuable Client Information, That Is)

Fri Jan 20, 2017

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How do you find out what’s really going through your prospect’s head when you go to make your sales pitch?

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