Tag Archives: client service

The 3 Service Traits You Need to Create Loyal Clients

Fri Apr 28, 2017

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Did you know that the probability of making a sale to an existing customer is 60% – 70%, while you only have a 5% – 20% chance with a potential client?

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How to Avoid 4 Common Customer Service Mistakes

Fri Apr 7, 2017

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In an age when everyone seems to have their own list of customer service “dos,” sometimes it’s just easier to remember the big “don’ts.”

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4 Steps to Handling a Bad Customer Service Situation

Fri Mar 31, 2017

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When things go wrong and your client’s faith in you is on the line, what do you need to do to earn it back?

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4 Customer Service Trends Your Clients Expect from You

Fri Mar 24, 2017

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Is your customer service keeping up with the trends that have become the norm in your clients’ minds?

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3 Ways to Gain Feedback From Your Clients that are Better than Surveys

Fri Mar 17, 2017

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Online surveys are concerningly limited when it comes to the amount of feedback a client can supply. So, what are better ways to ask for feedback?

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3 Easy Ways to Show Off Your Loyalty to Your Customers

Fri Mar 10, 2017

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Some salespeople get so carried away with the importance of that first sale to new clients that they forget what their end goal should be: turning that potential client into a long-term client.

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What are the Layers of Your Customer Service Cake?

Fri Mar 3, 2017

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Customer service is a complex, layered part of business, much like a cake.

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The Single Most Important (and Often Forgotten) Part of Customer Service

Fri Feb 24, 2017

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While technology allows us to accomplish so many things more quick and conveniently than ever before, we forget that quick and convenient isn’t always better when it comes to customer service.

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The Latest Sales Skill: Vulnerability

Fri Feb 10, 2017

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Vulnerability is the best way to reveal yourself as a real person to your clients instead of some sales-driven machine, but how do you confidently show it?

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