Tag Archives: customer loyalty

The Customer Service Opportunity Behind When Things Go Wrong

Fri Aug 4, 2017

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Instead to viewing when things go wrong as just a problem and beating ourselves up about it, we need to see it as what it truly is: an opportunity.

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Inspiring Client Loyalty 101

Fri Jun 16, 2017

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Sometimes we fail to realize that the clients we have managed to retain aren’t necessarily loyal to us. Here’s how to ensure that they are.

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Customer Service Traits You Need to Inspire Client Loyalty

Fri May 26, 2017

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After you make your sale, you’re the one responsible for ensuring your clients remain loyal to you and your business. Are you representing your business well?

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The 4 Steps to Handling Angry Clients

Fri May 12, 2017

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You pick up the phone and on the other end is a screaming client. What do you do?

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The 3 Service Traits You Need to Create Loyal Clients

Fri Apr 28, 2017

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Did you know that the probability of making a sale to an existing customer is 60% – 70%, while you only have a 5% – 20% chance with a potential client?

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Keep Customers Loyal With These Tips

Wed Mar 15, 2017

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In today’s world of seemingly endless options, maintaining customer loyalty can be tricky. There’s a lot of competition out there and having a loyal customer base is vital.

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3 Easy Ways to Show Off Your Loyalty to Your Customers

Fri Mar 10, 2017

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Some salespeople get so carried away with the importance of that first sale to new clients that they forget what their end goal should be: turning that potential client into a long-term client.

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THIS Kind of Pitch Wins Renewal Business

Tue Dec 13, 2016

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Are you having trouble closing renewal deals? If so, Tim Riesterer has some great advice for protecting current relationships and driving repeat business.

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Loyalty Program Focus in 2017: Areas Worth Your Clients’ Dollars

Fri Jun 24, 2016

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Marketers are planning a big adjustment to their advertising budget in 2017. As companies shift more focus to their customers, eMarketer reports loyalty programs will reap the benefits of budgetary changes next year.

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