Tag Archives: customer relations

Strong Customer Service is Built on Solid Foundations

Fri Jun 23, 2017

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Sometimes, the service we give our clients isn’t as effective as we’d prefer, not because of random coincidence, but because our foundation is weak.

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Your Clients Want More Digitized Customer Service Options

Fri Jun 2, 2017

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Most of your competitors are selling very similar if not the same products or services you are. So, what’s the deciding factor? Your customer service.

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Customer Service Traits You Need to Inspire Client Loyalty

Fri May 26, 2017

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After you make your sale, you’re the one responsible for ensuring your clients remain loyal to you and your business. Are you representing your business well?

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3 Types of Unsuccessful Customer Service Salespeople

Fri May 19, 2017

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NPCs (non-player characters) are an obnoxious part of video games. They are stationary beings who repeat the same few lines over and over again no matter how many times you or anyone else approaches them. Don’t be that way to your customers.

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The 4 Steps to Handling Angry Clients

Fri May 12, 2017

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You pick up the phone and on the other end is a screaming client. What do you do?

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Is Your Customer Service Building Client Relationships? (Hint: Most Likely Not)

Fri May 5, 2017

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Before you go justifying your service, ask yourself this one question: what do you expect from your clients when it comes to customer service?

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Digital vs. Human Customer Service: Who is the Victor?

Fri Apr 21, 2017

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We live in a digital age, there’s no denying that, but it still seems as if every customer service article you read is telling you to keep your service humanized. Which should you use?

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4 Quick Tips to Conquer the Realm of B-to-B Customer Service

Fri Apr 14, 2017

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Giving exceptional customer service in the B-to-B industry is exceedingly more complicated than traditional business to customer service. How do you prepare for the treacherous road ahead?

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4 Steps to Handling a Bad Customer Service Situation

Fri Mar 31, 2017

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When things go wrong and your client’s faith in you is on the line, what do you need to do to earn it back?

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