Tag Archives: customer relations

Digital vs. Human Customer Service: Who is the Victor?

Fri Apr 21, 2017

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We live in a digital age, there’s no denying that, but it still seems as if every customer service article you read is telling you to keep your service humanized. Which should you use?

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4 Quick Tips to Conquer the Realm of B-to-B Customer Service

Fri Apr 14, 2017

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Giving exceptional customer service in the B-to-B industry is exceedingly more complicated than traditional business to customer service. How do you prepare for the treacherous road ahead?

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4 Steps to Handling a Bad Customer Service Situation

Fri Mar 31, 2017

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When things go wrong and your client’s faith in you is on the line, what do you need to do to earn it back?

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4 Customer Service Trends Your Clients Expect from You

Fri Mar 24, 2017

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Is your customer service keeping up with the trends that have become the norm in your clients’ minds?

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3 Easy Ways to Show Off Your Loyalty to Your Customers

Fri Mar 10, 2017

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Some salespeople get so carried away with the importance of that first sale to new clients that they forget what their end goal should be: turning that potential client into a long-term client.

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What are the Layers of Your Customer Service Cake?

Fri Mar 3, 2017

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Customer service is a complex, layered part of business, much like a cake.

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91% of Millennials Readily Switch to Cause-Associated Brands

Wed Mar 1, 2017

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Instead of basing digital advertising around why the customer needs your products, have you ever considered twisting your pitch to showcase how the customer’s purchase can help others?

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How to Turn a Potential Client into a Long-Term Client

Fri Jan 27, 2017

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As we speak, methods to improve the client experience are being updated and put into action. To keep up with your competition, you need to be looking for ways to consistently improve your service skills.

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