Tag Archives: Customer Relationships

Digital vs. Human Customer Service: Who is the Victor?

Fri Apr 21, 2017

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We live in a digital age, there’s no denying that, but it still seems as if every customer service article you read is telling you to keep your service humanized. Which should you use?

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4 Quick Tips to Conquer the Realm of B-to-B Customer Service

Fri Apr 14, 2017

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Giving exceptional customer service in the B-to-B industry is exceedingly more complicated than traditional business to customer service. How do you prepare for the treacherous road ahead?

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How to Avoid 4 Common Customer Service Mistakes

Fri Apr 7, 2017

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In an age when everyone seems to have their own list of customer service “dos,” sometimes it’s just easier to remember the big “don’ts.”

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4 Steps to Handling a Bad Customer Service Situation

Fri Mar 31, 2017

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When things go wrong and your client’s faith in you is on the line, what do you need to do to earn it back?

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4 Customer Service Trends Your Clients Expect from You

Fri Mar 24, 2017

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Is your customer service keeping up with the trends that have become the norm in your clients’ minds?

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What are the Layers of Your Customer Service Cake?

Fri Mar 3, 2017

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Customer service is a complex, layered part of business, much like a cake.

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3 Tech Support Tools that Hold the Keys to Customer Service

Fri Feb 17, 2017

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In most customer service cases, clients may as well be interacting with machines. So, what can salesmen learn from popular tech support tools about the service they give?

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How to Turn a Potential Client into a Long-Term Client

Fri Jan 27, 2017

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As we speak, methods to improve the client experience are being updated and put into action. To keep up with your competition, you need to be looking for ways to consistently improve your service skills.

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4 Ways to Master the Realm of B-to-B Customer Service

Fri Sep 16, 2016

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service

How you approach and interact with your clients plays just as big of a part in making a sale as what you are actually trying to sell does. Are you making this count?

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