Tag Archives: Customer Relationships

The Customer Service Opportunity Behind When Things Go Wrong

Fri Aug 4, 2017

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Instead to viewing when things go wrong as just a problem and beating ourselves up about it, we need to see it as what it truly is: an opportunity.

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The 3 Keys to Engaging Client Outreach

Fri Jun 30, 2017

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Unsuccessful client outreach attempts can be extremely disheartening. What can you do to inspire better communication between you and your clients?

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Strong Customer Service is Built on Solid Foundations

Fri Jun 23, 2017

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Sometimes, the service we give our clients isn’t as effective as we’d prefer, not because of random coincidence, but because our foundation is weak.

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Customer Service Traits You Need to Inspire Client Loyalty

Fri May 26, 2017

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After you make your sale, you’re the one responsible for ensuring your clients remain loyal to you and your business. Are you representing your business well?

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3 Types of Unsuccessful Customer Service Salespeople

Fri May 19, 2017

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NPCs (non-player characters) are an obnoxious part of video games. They are stationary beings who repeat the same few lines over and over again no matter how many times you or anyone else approaches them. Don’t be that way to your customers.

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Is Your Customer Service Building Client Relationships? (Hint: Most Likely Not)

Fri May 5, 2017

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Before you go justifying your service, ask yourself this one question: what do you expect from your clients when it comes to customer service?

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Digital vs. Human Customer Service: Who is the Victor?

Fri Apr 21, 2017

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We live in a digital age, there’s no denying that, but it still seems as if every customer service article you read is telling you to keep your service humanized. Which should you use?

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4 Quick Tips to Conquer the Realm of B-to-B Customer Service

Fri Apr 14, 2017

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Giving exceptional customer service in the B-to-B industry is exceedingly more complicated than traditional business to customer service. How do you prepare for the treacherous road ahead?

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How to Avoid 4 Common Customer Service Mistakes

Fri Apr 7, 2017

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In an age when everyone seems to have their own list of customer service “dos,” sometimes it’s just easier to remember the big “don’ts.”

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