Tag Archives: Customer Service

5 Easy Ways to Verbally Express Empathy

Fri Aug 18, 2017

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Here are a few simple ways to communicate that you truly care about and understand your clients and their feelings.

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The Customer Service Opportunity Behind When Things Go Wrong

Fri Aug 4, 2017

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Instead to viewing when things go wrong as just a problem and beating ourselves up about it, we need to see it as what it truly is: an opportunity.

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Social Media: The Promised Land of Customer Feedback

Fri Jul 21, 2017

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Customer feedback can be difficult to receive. Luckily there exist magical places where people seem to do nothing but express their opinions, and in excruciating detail.

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The Significant Benefits of Tailoring Your Customer Service Mindset

Fri Jul 7, 2017

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The fact is, a negative mindset and attitude can stop any progressive customer service plan in its tracks. Here is what you need to do to keep yourself and your employees on the right mental track.

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The 3 Keys to Engaging Client Outreach

Fri Jun 30, 2017

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Unsuccessful client outreach attempts can be extremely disheartening. What can you do to inspire better communication between you and your clients?

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Strong Customer Service is Built on Solid Foundations

Fri Jun 23, 2017

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Sometimes, the service we give our clients isn’t as effective as we’d prefer, not because of random coincidence, but because our foundation is weak.

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Inspiring Client Loyalty 101

Fri Jun 16, 2017

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Sometimes we fail to realize that the clients we have managed to retain aren’t necessarily loyal to us. Here’s how to ensure that they are.

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Are Your Customer Service Emails Worth Your Client’s Time?

Fri Jun 9, 2017

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Want to be sure your clients respond to your customer service emails? Here are a few tips.

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Your Clients Want More Digitized Customer Service Options

Fri Jun 2, 2017

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Most of your competitors are selling very similar if not the same products or services you are. So, what’s the deciding factor? Your customer service.

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