Tag Archives: Customer Service

Challenging What You Think You Know to Succeed in CX

Fri Oct 13, 2017

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The problem with attempting to improve the customer service we give is that we overlook the fact that successful change is accompanied by a new mindset.

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Inspiring Client Loyalty Outside of the Sale

Fri Sep 22, 2017

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Client loyalty stems from what you do for your clients when you don’t have to. Show them that they’re more than just sales to you by reaching out to them when there isn’t a sale to be had.

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Steps to Inspire Loyalty Through Creative Customer Service

Fri Sep 1, 2017

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Following your company’s customer service policy is good, but the bare minimum is not how you wow your clients and develop loyal customer relationships.

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5 Easy Ways to Verbally Express Empathy

Fri Aug 18, 2017

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Here are a few simple ways to communicate that you truly care about and understand your clients and their feelings.

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The Customer Service Opportunity Behind When Things Go Wrong

Fri Aug 4, 2017

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Instead to viewing when things go wrong as just a problem and beating ourselves up about it, we need to see it as what it truly is: an opportunity.

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Social Media: The Promised Land of Customer Feedback

Fri Jul 21, 2017

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Customer feedback can be difficult to receive. Luckily there exist magical places where people seem to do nothing but express their opinions, and in excruciating detail.

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The Significant Benefits of Tailoring Your Customer Service Mindset

Fri Jul 7, 2017

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The fact is, a negative mindset and attitude can stop any progressive customer service plan in its tracks. Here is what you need to do to keep yourself and your employees on the right mental track.

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The 3 Keys to Engaging Client Outreach

Fri Jun 30, 2017

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Unsuccessful client outreach attempts can be extremely disheartening. What can you do to inspire better communication between you and your clients?

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Strong Customer Service is Built on Solid Foundations

Fri Jun 23, 2017

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Sometimes, the service we give our clients isn’t as effective as we’d prefer, not because of random coincidence, but because our foundation is weak.

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