Tag Archives: Customer Service

3 Types of Unsuccessful Customer Service Salespeople

Fri May 19, 2017

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NPCs (non-player characters) are an obnoxious part of video games. They are stationary beings who repeat the same few lines over and over again no matter how many times you or anyone else approaches them. Don’t be that way to your customers.

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The 4 Steps to Handling Angry Clients

Fri May 12, 2017

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You pick up the phone and on the other end is a screaming client. What do you do?

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Is Your Customer Service Building Client Relationships? (Hint: Most Likely Not)

Fri May 5, 2017

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Before you go justifying your service, ask yourself this one question: what do you expect from your clients when it comes to customer service?

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The 3 Service Traits You Need to Create Loyal Clients

Fri Apr 28, 2017

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Did you know that the probability of making a sale to an existing customer is 60% – 70%, while you only have a 5% – 20% chance with a potential client?

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Digital vs. Human Customer Service: Who is the Victor?

Fri Apr 21, 2017

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We live in a digital age, there’s no denying that, but it still seems as if every customer service article you read is telling you to keep your service humanized. Which should you use?

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4 Quick Tips to Conquer the Realm of B-to-B Customer Service

Fri Apr 14, 2017

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Giving exceptional customer service in the B-to-B industry is exceedingly more complicated than traditional business to customer service. How do you prepare for the treacherous road ahead?

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How to Avoid 4 Common Customer Service Mistakes

Fri Apr 7, 2017

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In an age when everyone seems to have their own list of customer service “dos,” sometimes it’s just easier to remember the big “don’ts.”

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4 Steps to Handling a Bad Customer Service Situation

Fri Mar 31, 2017

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When things go wrong and your client’s faith in you is on the line, what do you need to do to earn it back?

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4 Customer Service Trends Your Clients Expect from You

Fri Mar 24, 2017

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Is your customer service keeping up with the trends that have become the norm in your clients’ minds?

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